Returns & Exchanges
At Pashtush, we strive to ensure you are completely satisfied with your luxury shawl or wrap. If your purchase does not meet your expectations, we offer a seamless return and exchange process within 7 days of delivery.
Initiate Request
Visit our returns portal and enter your order ID and email address to select the items you wish to return or exchange.
Quality Inspection
Ensure the shawl is in its original condition, unworn, and with all Pashtush tags and heritage packaging intact.
Schedule Pickup
Once approved, we will arrange a complimentary reverse pickup from your address at a time convenient for you.
Refund Processing
After our artisans verify the product's condition, your refund will be credited to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing